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Game Devs Are Turning To AI To Fight Mean Jerks In Voice Chat
Unity Technologies has announced a new tool for its developer suite that uses AI to help devs identify toxicity in online games. The new Safe Voice tool is launching in closed beta and is aimed at letting studios isolate and review toxicity reports quickly. Unity says the tool was previously used by Hi-Rez's Rogue Company in early testing.
Safe Voice is said to analyze aspects like tone, loudness, intonation, emotion, pitch, and context to identify toxic interactions. It activates when a player flags an issue with a behavior, and then starts monitoring and delivers a report to human moderators. That overview dashboard will let moderators review individual incidents as well as see trends over time to help its moderation plans. Unity also says this is the first in a larger suite of toxicity solutions it has coming.
"It's one of the number one reasons that people leave a game and stop playing because there's some sort of bad situation around toxicity and other elements of abuse," Mark Whitten, Unity president of Create Solutions, told GameSpot.
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